Tk9o Privacy Policy — How We Keep Your Personal Information Safe

This Privacy Policy applies to the tk9o platform and all its services. When you use the tk9o website, create an account, or use any of our services, we collect certain information from you. This document explains what information we collect, why we collect it, and how it is used.

Tk9o believes transparency is the foundation of trust. That's why this privacy policy is written in plain language — so every member understands exactly where their data goes and how it's used.

Our privacy policy is built in compliance with international data protection law (including GDPR) and applicable local regulations. For any questions, contact us at support@tk9o.net.

Tk9o collects two types of information — what you provide directly, and what is gathered automatically as you use the platform.

A) Information you provide directly

B) Automatically collected information

• Device Information: Browser type, operating system, device model
• Network Data: IP address, Internet Service Provider
• Usage Data: Login times, page visits, game sessions, betting history
• Cookies & Tracking Data: Session cookies, preferred games, language settings
• Location information: Approximate location (country and city level, not GPS)

We use your information only for specific, legitimate purposes. Full details are provided below:

• Account management: For registration verification, login security, and updating account settings
• Service Delivery: To process gaming services, betting, and payments
• Identity Verification (KYC): To prevent underage access and protect against fraud
• Customer Support: To resolve your issues and provide support
• Security assurance: To detect and prevent suspicious activity
• Legal obligation: To comply with regulatory directives and legal obligations
• Service improvement: For analytics and research to improve your platform experience
• Personalized experience: To suggest games and offers tailored to your preferences

We never use your data for marketing or advertising without your consent.

Tk9o uses multiple layers of security to keep your data safe. Key security features are outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
• Encrypted Storage: All sensitive data stored on our servers is encrypted
• Firewall protection: Advanced firewall protection blocks unauthorized access
• Regular Security Audits: Third-party experts conduct regular system audits
• Restricted access: Only authorized personnel have access to specific data
• Two-factor authentication (2FA): An extra layer of security for your account

Please note that no data transmission over the internet is 100% secure. We take every measure to protect your information, but no system can be entirely immune to risk.

Tk9o never sells your personal data. However, information may be shared with trusted partners in certain specific circumstances:

• Payment Processing: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the information necessary to complete a transaction
• KYC Partner: Documents may be shared with authorized third parties for identity verification purposes
• Legal authorities: When we are legally required to disclose information under a court order or government directive
• Fraud prevention: Specialised security software provider for account protection
• Analytics Partner: Anonymous and aggregated data for service improvement (not personal)

In all of the above cases, we ensure that partners operate under strict confidentiality agreements. They are not permitted to use your information beyond our specified instructions.

Tk9o uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security — these cannot be disabled
• Functional Cookies: Remembers your preferred language, games, and settings
• Analytical Cookies: Measures site usage and is used to improve our services
• Marketing cookies: Used to show relevant offers (can be turned off)

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain features.

Tk9o respects your right to data protection. You have the following rights:

To exercise any of these rights, email support@tk9o.net or reach us via live chat. We will respond within 30 days.

Tk9o takes the protection of minors (under 18) from online gaming very seriously. We never knowingly collect information from anyone under the age of 18.

• Age verification is required at registration
• Suspicious accounts are automatically flagged for review
• Any information found to belong to a minor is deleted immediately
• Parents or guardians may request the deletion of a child's data

If you consent to marketing communications at registration, we may send you offers and updates through the following channels:

• SMS (to mobile number)
• Email newsletter
• In-app notifications on the platform

You can unsubscribe from marketing messages at any time. Every email includes an unsubscribe link, or you can send a request to support@tk9o.net.

Tk9o may update this privacy policy from time to time. For significant changes, a notice will be posted on the website and registered email addresses may also be notified. You can always check the "Last Updated" date at the top of this page to see when changes were last made.

Continuing to use the platform after any changes takes effect constitutes your acceptance of the updated policy.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact us:

• Email: support@tk9o.net
• Live Chat: Available on-site 24/7
• Response time: Within 2 minutes on live chat, within 4 hours by email

For data protection complaints, we will aim to resolve the issue within 7 business days.